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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tony Chisholm

November 10, 2023

5  out of  5 rating by Tony Chisholm
"Quick, efficient, no fuss. Just the way I like it."

Danny B

October 25, 2023

4  out of  5 rating by Danny B
"State Farm Corporate keeps forgetting to send my renewal IDs. Thankfully the ladies at Ms. Erickas office are quick to get back to me.Their customer service is wonderful. If it wasn't for them I would of given up on State Farm."

Dah C

October 25, 2023

5  out of  5 rating by Dah C
"I was there today and everything went smoothly thanks"

Marilyn O'Day

October 16, 2023

5  out of  5 rating by Marilyn O'Day
"I have been in Franfort 11 years. I took out State Farm Ins, with Ericka. I am very pleased. They are knowledgeable and very efficient."

Amy Cutter

October 13, 2023

5  out of  5 rating by Amy Cutter
"Erika is very easy to work with and has gone out of her way to help me!"

Gene Zaparanick-Brown

September 15, 2023

5  out of  5 rating by Gene Zaparanick-Brown
"Ericka and her staff were very helpful and made sure I understood all of the details of my policy."

Lee Bryant

September 11, 2023

5  out of  5 rating by Lee Bryant
"Erika and Carrie have always taken exceptional care of me and been able to get me the best rates possible! Not to mention they are always so nice and makes it a pleasant experience any time I’ve needed to get a new vehicle or home insured. By far the best!!!"

Chris Guess

September 1, 2023

5  out of  5 rating by Chris Guess
"Erika and Carrie got insurance cards out on my new car within about 1 minute after I asked by phone. Incredible service! Good job! Thanks! Chris"

latoya stewart

August 23, 2023

5  out of  5 rating by latoya stewart
"Erika Hancock is amazing !!!"

Keri Sykes

August 11, 2023

5  out of  5 rating by Keri Sykes
"Very courteous and professional service. Carrie Roth was great!"

Dave Spence

August 9, 2023

5  out of  5 rating by Dave Spence
"We love our State Farm insurance! Erica has always done right by us. When we have questions or issues after they close she makes sure she calls us back asap and handles them."

Tori Quinton

July 21, 2023

5  out of  5 rating by Tori Quinton
"I have used State Farm for years now and have never had a single issue. I had the pleasure of speaking with Carrie Roth today and she made getting quotes super easy. It is always a pleasure dealing with Erika Hancock’s office!"

Linda Howard

July 6, 2023

5  out of  5 rating by Linda Howard
"This business looks out for their customers. I emailed Erica for a quote on a vehicle On my car buying list and she got me a quote in a short period of time."

Kristin Nichols

June 2, 2023

5  out of  5 rating by Kristin Nichols
"Awesome people I love them and they help you out and work with you when and if needed would recommend to any and everyone"

Dale Goodrich

May 22, 2023

5  out of  5 rating by Dale Goodrich
"Good people doing a excellent job!!!"

Busy V31

May 10, 2023

5  out of  5 rating by Busy V31
"fast and friendly"

melissa murray

May 10, 2023

5  out of  5 rating by melissa murray
"Erika is always accessible, professional and timely. Highly recommend her!!"

David Sanford

May 9, 2023

5  out of  5 rating by David Sanford
"Fast, quick and easy. Best insurance around."

Chelsie Mae

April 25, 2023

5  out of  5 rating by Chelsie Mae
"Awesome service. I’ve never had insurance this cheap before."

Ted Hempy

April 19, 2023

5  out of  5 rating by Ted Hempy
"Erica and her crew have always taken the time to make sure I was taken care of and got the coverage I needed. I was hit head on by someone that lost control of their vehicle almost two years ago and my claim was handled promptly and without any fuss at all! Good folks to work with."

Daryl Owens

April 17, 2023

5  out of  5 rating by Daryl Owens
"I been with this insurance agency for about 30 years, great people and great service!!"

Ronald Mangeot

March 30, 2023

5  out of  5 rating by Ronald Mangeot
"Was recently in a fender bender and needed my agent to get the ball rolling on repairs .... Wow, Quick response and very helpful.... I rarely need insurance for any reason.....but when I do State Farm is truly there for me and my family. God Bless..."

Steven Shader

March 24, 2023

5  out of  5 rating by Steven Shader
"Great as always!!"

Beth Metzger

March 20, 2023

5  out of  5 rating by Beth Metzger
"Wonderful and professional! I am a new customer and am incredibly impressed with their availability, attention to detail, and desire to do what’s right. Highly recommend!!"


March 17, 2023

5  out of  5 rating by THE LANE
"Great customer service!"