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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Amye Bensenhaver

Amye Bensenhaver

July 31, 2026

5  out of  5
rating by Amye Bensenhaver
"Terrific service from a helpful employee!"
We responded:
"Thank you Amye! "
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Melissa Phelps

July 30, 2026

5  out of  5
rating by Melissa Phelps
"Love love love them!!"
We responded:
"Thank you Melissa!"
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Dorcas Murphy

July 28, 2026

5  out of  5
rating by Dorcas Murphy
"Ericka and Carrie are working to help me recover from a house fire. I am grateful for their hard work and dedication. Todd Richards is my Field Rep. dedicated to getting us ready to rebuild our home soon. They have EXCELLENT SERVICE AND I RECOMMEND THEM TO ALL MY FRIENDS AND MY FAMILY!!"
We responded:
"Thank you Dorcas
"
Profile photo of Bonnie Seyberth

Bonnie Seyberth

July 28, 2026

5  out of  5
rating by Bonnie Seyberth
"I have been a customer for over ten years and have never had a bad experience with Erika or her staff. They are always kind, professional and courteous, and I appreciate that. Thank you Erika, Carrie, and Rachel for all you do!"
We responded:
"Thank you Bonnie!"
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Rachel Mccarty

July 27, 2026

5  out of  5
rating by Rachel Mccarty
"I love Erika and her staff!! They've taken care of all my insurance needs for years! And Rachel, that works front desk, she's awesome!! She has always been so helpful! You want an excellent insurance agent to work with, go see Erika and her staff!!"
We responded:
"Thank you Rachel! We appreciate you!!!!"
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Eboni Thompson

May 14, 2026

5  out of  5
rating by Eboni Thompson
"Had a complicated request and it was handled thoroughly and with the utmost professionalism. Agent went above and beyond to provide excellent customer service. Glad I made the switch to this agency!"
We responded:
"Thank you Eboni!"
Profile photo of Michael Evans

Michael Evans

May 2, 2026

5  out of  5
rating by Michael Evans
"First time being insured by State Farm, and Carey treated us like we been there for 10yrs already. Great price on my quote, and super friendly and professional service. Thank you 👍🏿"
We responded:
"Thank you Michael! We apprecaite you!"
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John Hellard

April 30, 2026

5  out of  5
rating by John Hellard
"Great service and always prompt."
We responded:
"Thank you John!"
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Bailey Gage

April 14, 2026

5  out of  5
rating by Bailey Gage
"Exceptional help."
We responded:
"Thank you Bailey!"
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Oliver Amell

March 25, 2026

5  out of  5
rating by Oliver Amell
"Yesterday I reached out to Carrie to start a new car insurance policy with State Farm for the first time, and she immediately responded and scheduled me an appointment with her the next day, being today. I am incredibly grateful, as switching to State Farm today saved me over $400 monthly on car insurance, as my previous policy was outrageously expensive. I still had two months left on my previous policy, as it was supposed to end in May of 2026, but came in to see Carrie to pay for my new State Farm policy in advance, expecting it to not start until May. She informed me that I could actually cancel what had been my current policy with another insurance company, and get a refund for all of the remaining two months that I had already paid upfront to that company. So my refund from just two months left of my previous policy is essentially paying for almost six entire months of car insurance with State Farm, starting today. Thank you to Carrie for helping me with the switch! It was so quick and easy, and she was very kind and helpful. I am so grateful!"
We responded:
"Thank you! Glad we could help!"
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Scarlett Tracey

February 19, 2026

5  out of  5
rating by Scarlett Tracey
"Excellent, personalized service. Well done."
We responded:
"Thank you Scarlett!"
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Rebekah Mutchler

February 19, 2026

5  out of  5
rating by Rebekah Mutchler
"I completely appreciate every experience I have with Carrie. She is so incredibly helpful and on top of things ensuring the best quality of customer service! Thanks for always being a message away!"
We responded:
"Thank you Rebekah!"
Profile photo of Amie Bingham

Amie Bingham

February 18, 2026

5  out of  5
rating by Amie Bingham
"I’ve been doing business with Erika Hancock’s office for 20+ years and have no complaints. Carrie in the office is wonderful to work with and very knowledgeable. Erika has also been extremely helpful the few times I’ve had to use their services. Would highly recommend!"
We responded:
"Appreciate your loyalty!"
Profile photo of Brenda Manning

Brenda Manning

February 16, 2026

5  out of  5
rating by Brenda Manning
"Carrie was very helpful, knowledgeable and explained the Home and Auto Policies. She very Friendly and trustworthy."
We responded:
"Thank you Carrie is the best!"
Profile photo of Linda Thompson

Linda Thompson

February 10, 2026

5  out of  5
rating by Linda Thompson
"I could not be happier with my experience with Erika Hancock State Farm agency. Carrie was friendly, knowledgeable and accommodating in every way. I am thrilled with the savings from my previous policy. I will certainly recommend this agency to my friends and family."
We responded:
" Thank you Linda! Carrie is great!"
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Larry Case

February 4, 2026

5  out of  5
rating by Larry Case
"It is pretty simple, in the statement I heard ; What makes you happy makes us happy. Price and quality of service was second to none. I am thankful."
We responded:
"Thank you Larry for your kind words!"
Profile photo of Sandra Pearson

Sandra Pearson

December 29, 2025

5  out of  5
rating by Sandra Pearson
"Erika and Carrie have been wonderful to work with. Anytime I have needed anything they have helped me quickly and efficiently. Their rates have been excellent as well."
We responded:
"Thank you Sandra! We appreciate you!"
Profile photo of Kaelen Brunson

Kaelen Brunson

December 23, 2025

5  out of  5
rating by Kaelen Brunson
"My experience was absolutely amazing to establish car insurance!! I moved from out of state and needed to find a State Farm Agent locally, & the process was smooth, quick, and welcoming. Thank you!"
We responded:
"Thank you Kaelen! Welcome to Kentucky!"
Profile photo of CHRIS WETHERBY

CHRIS WETHERBY

November 18, 2025

5  out of  5
rating by CHRIS WETHERBY
"Great customer service, Carrie and Erika were great help!"
We responded:
"Thank you Chris!"
Profile photo of Malory Toothaker

Malory Toothaker

November 6, 2025

5  out of  5
rating by Malory Toothaker
"Carrie is amazing, so efficient and just handles every detail!"
We responded:
"Thanks Malory! Glad to help!"
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marty perry

November 5, 2025

5  out of  5
rating by marty perry
"Excellent service."
We responded:
"Thank you Marty!"
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Caleb Gyesi

September 24, 2025

5  out of  5
rating by Caleb Gyesi
"Very Precise explanation and good customer service"
We responded:
"Thank you Caleb!"
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Randy Cummins

August 29, 2025

5  out of  5
rating by Randy Cummins
"Fast and friendly"
We responded:
"Thank you Randy!
"
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melissa murray

August 6, 2025

5  out of  5
rating by melissa murray
"Erika is always accessible, professional and timely. Highly recommend her!!"
We responded:
"Thank you Melissa! We appreciate you!"
Profile photo of Stacy Johnson

Stacy Johnson

July 3, 2025

5  out of  5
rating by Stacy Johnson
"Always so helpful and friendly"
We responded:
"Thank you Stacy!"