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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adam Catlin

March 11, 2025

5  out of  5
rating by Adam Catlin
"Carrie was very helpful and made sure everything was in order to make an actuate quote."
We responded:
"Thank you Adam!"
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Ray Peden

February 24, 2025

5  out of  5
rating by Ray Peden
"Excellent personal service, thoroughly analyzed insurance options, fast response, fair prices. Carrie Roth gets an A+."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Shannon Marie

February 18, 2025

5  out of  5
rating by Shannon Marie
"Excellent service, very informative and patient!"
We responded:
"Thank you Shannon!"
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Mystic Pimp

February 3, 2025

5  out of  5
rating by Mystic Pimp
"Wonderful staff that was able to help me in clear terms and get me set up quick Special thanks to Carrie!"
We responded:
"Mystic, Carrie is GREAT! Thank you!"
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lisa monroe-Vannatta

January 25, 2025

5  out of  5
rating by lisa monroe-Vannatta
"Erika and her staff are always willing to help Great people to work with Thank you all for what you do best"
We responded:
"Thank you Lisa!"
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Cindy Armstrong

January 20, 2025

5  out of  5
rating by Cindy Armstrong
"We saved over a $1,000 a year by switching to State Farm. Carrie was wonderful and so helpful. I highly recommend Erica and all her staff. They were extremely knowledgeable and helpful. It's means a lot to have a business that truly cares about their clients - and State Farm does."
We responded:
"Thank you Cindy!"
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Rebecca Simpson

December 23, 2024

5  out of  5
rating by Rebecca Simpson
"Carrie was absolutely amazing! My daughter just got her intermediate drivers license today and adding her as a driver was scary! She made it so easy, affordable, with options to fit my family. She even related with her own personal experiences. She is great!"
We responded:
"Thank you Rebecca!"
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Joel Garcia

December 6, 2024

5  out of  5
rating by Joel Garcia
"Amazing experience, I will recommend this lady and her staff. For your needs on car, home insurance. Excellent"
We responded:
"Thank you Joel!"
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Neil Clark

November 21, 2024

5  out of  5
rating by Neil Clark
"I was in and out and they was super nice and polite"
We responded:
"Thank you Neil!"
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Roger Jennings

November 11, 2024

5  out of  5
rating by Roger Jennings
"My partner and I were looking for new coverage after Progressive continued to go up and up. Carrie found us better coverage at a much better price. We literally have more insurance on the same vehicles at a lower price. It was very easy to do and Carrie was great having everything ready to go and handling it over the phone. I recommend these agents to everyone."
We responded:
"Thank you Roger!"
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John Hellard

October 31, 2024

5  out of  5
rating by John Hellard
"Great service and always prompt."
We responded:
"Thank you John!"
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Ashley Mefford

October 25, 2024

5  out of  5
rating by Ashley Mefford
"We had the pleasure of working with Carrie from State Farm. She has such a great personality and her customer service skills were above many I have spoken with while dealing with companies trying to offer a service. She was both knowledgeable and understood our insurance needs. I would recommend her to anyone."
We responded:
"Thank you Ashley! Glad to have you on board with our agency!"
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Keith Buckles

September 30, 2024

5  out of  5
rating by Keith Buckles
"My experience was very painless, I'm saving a lot of money. Should have gone with you guys along time ago."
We responded:
"Thank you Keith! Glad to have you on board!"
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Tim Choate

September 9, 2024

5  out of  5
rating by Tim Choate
"Very helpful and very quick"
We responded:
"Thank you Tim!"
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Danyelle Nockerts

August 9, 2024

5  out of  5
rating by Danyelle Nockerts
"I have been using Erika Hancock as my State Farm agent for 7 years when I moved to Frankfort. I have quality coverage/multi coverage plan which allows for further discounts!"
We responded:
"Thank you Danyelle! We appreciate you!"
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Kayla Mullins

July 17, 2024

5  out of  5
rating by Kayla Mullins
"The customer service and eagerness to help save money from this company is outstanding! Carrie helped me save over $3,000 a year and close to $100 a month for both auto and home insurance. She was wonderful and so helpful. Definitely recommend!"
We responded:
"So glad we could help Kayla!"
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Kellynn Thompson

July 10, 2024

5  out of  5
rating by Kellynn Thompson
"I love working with Carrie at State Farm. She is always responsive, professional and explains everything."
We responded:
"Thank you, Kellynn :)"
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Denise Konkle

June 6, 2024

5  out of  5
rating by Denise Konkle
"Cheap place to have insurance though friendly workers always making sure u feel welcome there and always is there with a fast response to any and all of ur questions they even take the time out of their day to mail u a birthday card and Christmas cards"
We responded:
"Thank you Denise! Glad to have you!"
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Sandy Anglin

May 22, 2024

5  out of  5
rating by Sandy Anglin
"Love this place."
We responded:
"Thank you Sandy!"
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Melissa Parker

April 24, 2024

5  out of  5
rating by Melissa Parker
"Erika Hancock's State Farm Office is the best agent we have had since we started with this company 30 yrs ago. Carrie is phenomenal."
We responded:
"Thank you Melissa. She is pretty fantastic!"
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Megan Dobner

April 11, 2024

5  out of  5
rating by Megan Dobner
"Erika and her team are wonderful to work with."
We responded:
"Thank you Megan! Back at ya!"
Profile photo of Natalie Marshall

Natalie Marshall

March 18, 2024

5  out of  5
rating by Natalie Marshall
"Where do I start? Erika has taken care of us for YEARS. This last year, our house flooded and she was truly with us every step of the way. She was our champion, our guide, and definitely had our interests as her priority. We are so grateful for her steadfast and attentive care. Thanks, Erika!"
We responded:
"You are the BEST! Thank you Natalie!"
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Celia Doss

March 15, 2024

5  out of  5
rating by Celia Doss
"Our family has been insured with Erika Hancock State Farm for years and we are extremely satisfied with her and her office’s support."
We responded:
"Thank you for the kind review! We appreciate your business!"
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Justin Stanley

March 15, 2024

5  out of  5
rating by Justin Stanley
"Wouldn’t use anyone else!! Hands down the best service around! No questions go unanswered, no calls or messages go missed and not returned! It’s not always about the best rate, the service is what makes it worth it!"
We responded:
"Thank you for the kind review, Justin. We take pride in our customer service!!!"
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Chelsie Mae

February 20, 2024

5  out of  5
rating by Chelsie Mae
"Not only were they able help me have the most affordable insurance I’ve had. But they help me actually understand my insurance as this is the first time I’ve had full coverage with a leased vehicle. They also helped me resolve my cracked window so easily. Best insurance insurance I’ve had"
We responded:
"Thank you Chelsie!"